Q: So how does our shipping work?

A:

We employ the services of major trusted international carriers to fulfill your package in a fast and secure manner.

 

 

DESTINATIONS:

USA
                      
Delivery time    

  OVERNIGHT        EXPRESS                  STANDARD                 ECONOMY

1 business day   1-3 business days     3-5 business days     5-8 business days

International from USA


Delivery time

EXPRESS                  STANDARD                 ECONOMY                 NO RUSH

1-3 business days   3-5 business days   5-10 business days   10-20 business days



International from Europe


Delivery time

       EXPRESS              STANDARD             ECONOMY                NO RUSH       

1-3 business days  3-5 business days   5-10 business days  10-20 business days


*Order processing takes 2-5 business days before shipment, delivery times may vary depending on local customs processing times (if any).

Kindly note that the order processing time is not included in the shipping timelines.

 Q: I ordered two products, but have received only one... what's happening?

A: Some products might be shipped separately because they are packaged differently. Do not worry, it is quite normal that you receive a product a few days before the other.

 Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

 Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers' private details!

 Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy Now Button" Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

 Q: Does Botanly.com provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.

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